Full job description

Position Overview:

Responsible for taking care of guest requests at the front desk following brand standards and steps of service.

You are headed to a fresh start at the newly renovated Residence Inn by Marriott Aventura Mall; we are looking for dedicated Relief Night Auditor / Front Desk Agent to join our Team.

Essential Job Functions:

• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
• Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
• Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
• Audit Front Desk and outlets work, reconcile, post any corrections to outlets.
• Separate the work accordingly and balance all work, using computer systems, i.e. Excel
• Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
• Print necessary reports; Close end of the day on all applicable computer systems
• Ensure that all rebates and house charges are properly logged
• Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports, edit, accept or cancel hotel reservations
• Handle hotel emergency situations following emergency guidelines

Qualifications and Requirements

• 1 Year of prior Hotel Front Desk Experience preferred
• Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
• Ability to multitask and handle stress in busy periods
• The employee is required to stand, walk, for prolong periods of time
• Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
• Must have good near and far vision, including ability read and interpret written instructions/directions
• Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
• Ability to distinguish smells
• Duties mainly performed indoors
• Must be able to hear, moderate noise level