Full job description

Summary:

The front desk agent is responsible for many different aspects of the hotel. This includes check-ins, accounting, security, assisting guests, providing wake-up calls, assisting in breakfast, and overall representing the hotel. Front desk agents must adhere to the guidelines and procedures as well as understand and implement the standards and values of the brand and management company.

Requirements:

• Experience preferred but not required.
• Must be professional, hospitable, honest, and trustworthy.
• Must have excellent attendance and punctuality.
• Must be able to occasionally work weekends and holidays.

Environment:

• Must be able to perform major life tasks such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Must be able to push or pull 60lbs, and lift and/or carry 30lbs.

Must be knowledgeable in:

• Cash and credit handling/balancing charges
• Safety and security measures
• Entire property, staff services, hours of operation, types of rooms, locations, rates, and discounts.
• IHG One Rewards Program
• Reservations procedures
• Phone etiquette and answering procedures
• Local restaurants, shops, entertainment, attractions, etc. and be able to give directions
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events.

Skills

• Must be computer literate.
• Must be able to multi-task.
• Must be detail oriented and service centric.
• Must be able to communicate with guests and co-workers.
• Must be able to receive and transmit mail, phone and written messages, and relay pertinent information using a logbook.