Full job description

A Front Desk Clerk is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Typical Duties Include:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• May be required to perform other functions assigned by manager, as needed

Job Requirements:

• At least 6 months experience in a similar capacity.
• High school diploma or equivalent
• Be able to work in a standing position for long periods of time (up to 7 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow- through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to accurately compute and manipulate mathematical calculations.
• Proficient computer skills, capable to use the hotel computer system
• Work schedule varies and may include working on holidays and weekends.