Full job description

Must be 18 years or older to apply! Second Shift 2:30pm – 10:00pm

Job Summary
Join our dynamic team as a Front Desk Agent working the second shift, where your energy and hospitality expertise will create memorable guest experiences. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional customer service, and managing guest relations with professionalism and enthusiasm. Your multitasking skills and attention to detail will help maintain a seamless operation during evening hours, making every guest feel valued and cared for. If you thrive in a fast-paced environment and love engaging with people from diverse backgrounds, this is the perfect opportunity to shine!

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage multi-line phone systems efficiently, handling reservations, inquiries, and guest requests with courtesy.
• Check guests in and out accurately using hotel management software, ensuring all details are correct.
• Assist guests with their needs, including room changes, local information, and special requests to enhance their stay.
• Maintain clear communication with housekeeping and maintenance teams to address guest concerns promptly.
• Uphold phone etiquette standards and ensure all guest interactions reflect our commitment to hospitality excellence.

Pay: From $13.50 per hour