job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person
• Assists guests with elevator, and luggage as needed
• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Manages multiple software systems that communicate with various departments to ensure operational needs
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Listen to guest concerns and resolve issues to the best of your ability.
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
• Offer assistance to guests and teammates where needed
• Assists with night audit coverage as needed

REQUIRED SKILLS & QUALIFICATIONS

• Previous Front Desk experience strongly preferred
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team
• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• An active listener and the ability to tell stories to guests
• Ability to work in a fast-paced environment managing multiple tasks at once
• Ability to anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready for an adventurous summer!
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls