Full job description

Hotel Bourre Bonne is seeking a highly polished and service-driven Front Desk Agent to deliver an exceptional, five-star guest experience in alignment with Forbes Travel Guide and Leading Quality Assurance (LQA) standards. This role serves as the primary ambassador of the hotel, responsible for executing precise, anticipatory, and personalized service throughout the guest journey. The ideal candidate demonstrates refined professionalism, emotional intelligence, and the ability to create memorable, individualized experiences in a fast-paced luxury environment.

Key Responsibilities

• Deliver a warm, genuine, and personalized arrival and departure experience, adhering to Forbes Travel Guide standards (use of guest name, eye contact, and natural conversation)
• Execute seamless check-in and check-out procedures with precision, efficiency, and attention to detail
• Anticipate guest needs through observational awareness and proactive engagement, minimizing the need for guests to ask for assistance
• Maintain comprehensive knowledge of guest preferences, profiles, and stay history to deliver tailored service
• Uphold LQA service benchmarks, including timing, presentation, communication standards, and consistency across all guest interactions
• Handle guest concerns and service recovery situations with urgency, empathy, and ownership, ensuring resolution exceeds expectations
• Coordinate closely with housekeeping, engineering, concierge, and F&B teams to ensure flawless execution of the guest experience
• Manage reservations, room assignments, and upgrades strategically to enhance guest satisfaction and optimize revenue
• Ensure strict accuracy in billing, folio management, and payment processing