job description

A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel and deliver outstanding guest service.

ESSENTIAL DUTIES:

• Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms,
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making a change and ensure guests turn in all keys.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.

. * Review daily arrivals & departures & identify problems with rooms’ activity and take appropriate action.

• Maintain open lines of communication with the hotel Supervisor and the other employees.
• Answer phones take reservations and update the logbook.
• Be compliant and understand Ramada Limited policies and house rules. Understand hospitality terms.
• Ensure correct and accurate cash handling at the Front Desk.