job description

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

JOB SUMMARY:

Grande Cache Inn & Suites is seeking a part time Front Desk Agent. As a team our goal is to create an unforgettable, picture- perfect experience for our guests. As a member of the Front Office team, you wear many hats, from a reservations specialist to an activities coordinator.

JOB RESPONSIBILITIES:

• Responsible for the Check in and Departure of hotel guests;
• Answer the hotel phone, both internal and external calls;
• Be an expert on local and onsite services and be able to provide information about them;
• Use accurate accounting and cash handling procedures;
• Respond promptly and appropriately to guest requests;
• Communicate effectively with all other departments within the hotel;
• Maintain an accurate inventory of rooms, reservations, and room assignments;
• Manage reservations made by phone, email and through OTA’s;
• Represent the culture of INNHotels and build repeat guests;
• Perform other related duties as required by the Front Office Manager;

QUALIFICATIONS:

You are a team player who is excited to create a great experience for the guests at Grande Cache Inn & Suites! You are positive, driven and have a ‘glass half full’ outlook on life. Your other traits include:

• A passion for customer service and a strong attention to detail;
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
• Ability to work under pressure in a fast-paced work environment;
• Excellent organizational, communication and interpersonal skills;
• Friendly and pleasant demeanor, courteous, self-motivated, and professional;
• Ability to work efficiently with minimal supervision, independently and as part of a team;
• Ability to work different shift hours, and stand for an entire shift;
• Good PC skills; knowledge of Webrez Pro is preferred, but not a must;
• Previous Front Desk and/or Customer Service experience is preferred;
• Relevant education and experience in a hospitality or tourism setting.

WHO WE ARE:

Grand Cache Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.

WHAT WE OFFER:

• A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
• A competitive compensation package;
• Hotel Discounts as part of the INNHotels family of hotels;