Full job description

• Must have legal work status in Canada. No LMIA available
• housing available
• health benefits
• staff events and activities
• summer bonus

The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.

For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs

Position Overview:

You will represent the hotel to the guest throughout their stay. This will include working with all hotel personnel to help ensure every guest experiences personalized customer care. Your attention to detail, strong communication skills, and ability to handle inquiries and requests will contribute to the overall positive guest experience.

Key Responsibilities:

Guest Check-in and Check out.

• Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process.
• Knows room locations, types of rooms available, and room rates.
• Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

Reservations

• Takes same day reservations, future reservations and cancellations through phone, in person and online.
• Maintains an inventory of vacancies, reservations and room assignments.
• Ensure accuracy of guest information, preferences, and special requests in the reservation system

Guest Services/Promotions

• Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
• Maintains customers’ privacy.
• Maintains a high level of professional interactions, appearance and demeanour.
• Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions.

Front Desk Operations/Administration

• Keep a neat and clean work area.
• Communicate key information to relevant departments.
• Process guest payments accurately
• Handle guest complaints and ensure appropriate resolution. Escalate as needed