Full job description

Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure smooth office management. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team. Position open for 1st 2nd and 3rd shift

Responsibilities

• Greet visitors and clients with a warm, professional demeanor, ensuring they feel welcomed and valued
• Manage multi-line phone systems, directing calls efficiently and courteously using proper phone etiquette
• Handle all front desk duties including scheduling appointments, managing calendars, and coordinating meetings
• Perform data entry, filing, and maintain accurate records using Microsoft Office, Google Workspace, and other office management tools
• Assist with clerical tasks such as proofreading documents, organizing files, and supporting administrative projects
• Support office management by overseeing supplies inventory, maintaining cleanliness, and ensuring a well-organized reception area
• Provide exceptional customer service by addressing inquiries promptly and professionally in person or via phone or email

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
• Bilingual abilities are highly desirable to serve diverse client needs
• Previous office experience or clerical experience is preferred to ensure familiarity with administrative procedures
• Knowledge of multi-line phone systems and phone etiquette to handle calls smoothly
• Experience with QuickBooks or bookkeeping is a plus for handling basic financial tasks
• Strong attention to detail for proofreading documents and data entry accuracy
• Exceptional customer service skills combined with friendly communication style
• Ability to perform typing quickly and accurately while maintaining focus on quality work
• Personal assistant or medical/dental receptionist experience is advantageous for understanding specialized office environments