Full job description

At INNHotels, we bring Canada’s vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.

Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you’re ready for outdoor adventures and meeting amazing new people, join us at Canmore Rocky Mountain Inn in the breathtaking Bow Valley. Let’s create unforgettable experiences together!

We are seeking enthusiastic and dedicated individuals to join our team for the upcoming season. We offer flexible contract options, with both 4-month and 6-month contracts available. Start dates are in April or May, with all contracts concluding in October.

JOB SUMMARY:

As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Canmore Rocky Mountain Inn, our Guest Service Team wears most of the hats of a traditional hotel – from reservations specialist to activities director; we do it all.

JOB RESPONSIBILITIES:

• Responsible for the Check in and Departure of hotel guests;
• Answer the hotel phone, both internal and external calls;
• Be an expert on local and onsite services and be able to provide information about them;
• Use accurate accounting and cash handling procedures;
• Respond promptly and appropriately to guest requests;
• Communicate very effectively with all other departments within the hotel;
• Maintain an accurate inventory of rooms, reservations, and room assignments;
• Manage reservations made by phone, email and through OTA’s;
• Represent the culture of Canmore Rocky Mountain Inn and build repeat guests;
• Perform other related duties as required by management;

QUALIFICATIONS:

You are a team player who is excited to create a great experience for the guests of Canmore Rocky Mountain Inn! You are positive, driven and have a ‘glass half full’ outlook on life. Your other traits include:

• A passion for customer service and a strong attention to detail;
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
• Ability to work under pressure in a fast-paced work environment;
• Excellent organizational, communication and interpersonal skills;
• Friendly and pleasant demeanor, courteous, self-motivated, and professional.

REQUIREMENTS:

• Ability to work efficiently with minimal supervision, independently and as part of a team;
• Ability to work a variety of shifts, including AM, PM, and overnights as needed,
• Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
• Previous Front Desk and/or Customer Service experience is preferred;
• Relevant education and experience in a hospitality or tourism setting is preferred.

WHO WE ARE:

• Canmore Rocky Mountain Inn is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.