Full job description

Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.

At Sparkling Hill Resort, we are proud to offer exciting opportunities which will allow you to develop your hospitality career at a renowned wellness resort. We believe in encouraging a family-style environment, and we recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals then we would like to hear from you!

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits
• Monthly employee incentives
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties will include:

• Answer internal and external phone calls and emails and direct guests to the appropriate department
• Greet guests and visitors as they enter the resort
• Complete check outs and check ins and receive payment
• Create guest reservations and advise callers regarding rates and packages
• Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
• Post and balance payments and charges on guest folios
• Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
• Anticipate guest needs in order to provide seamless and exceptional service
• Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
• Complete daily checklists and tasks to maintain organization at the Front Desk
• Count and verify individual cash floats and maintain responsibility for all cash received and given out
• Prepare reports
• Arrange transportation or other services for guests
• Other duties as assigned

Qualifications:

• Previous Front Desk or other hospitality experience preferred
• Previous experience with Maestro Property Management System an asset
• Strong interpersonal and problem solving skills
• Excellent communication and organizational skills
• Ability to work cohesively as part of a team as well as independently
• Ability to focus on guest needs, remain calm and professional at all times
• Able to work flexible hours including days, evenings, weekends and holidays
• Must have a valid work permit