Full job description

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing friendly, efficient service that embodies our commitment to hospitality excellence. Your proactive approach and attention to detail will ensure smooth check-ins, seamless guest interactions, and a welcoming atmosphere that keeps visitors returning. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations within a vibrant resort environment.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance
• Handle guest inquiries, requests, and complaints promptly to ensure satisfaction and foster guest loyalty
• Maintain accurate reservation records, check-in/check-out procedures, and billing processes using hotel management software
• Conduct night audit procedures when scheduled, verifying daily financial transactions and reports for accuracy
• Provide exceptional guest services by offering local information, amenities details, and personalized recommendations
• Uphold phone etiquette standards and ensure all communication reflects the welcoming spirit of our hospitality brand

Qualifications

• Proven experience in hotel management or front desk operations within a resort or hospitality setting
• Strong customer service skills with a friendly, energetic demeanor and a passion for guest relations
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Knowledge of hotel management systems and proficiency in handling multi-line phone systems
• Excellent communication skills with a focus on clear, professional phone etiquette
• Experience with night audit procedures is preferred but not required; training will be provided for the right candidate
• Previous hotel experience emphasizing guest services, hospitality management, or front desk functions is advantageous