Full job description

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins, providing exceptional customer service, and managing guest inquiries with professionalism and warmth. Your multitasking skills and hospitality expertise will help foster a positive environment that keeps guests coming back. This paid position offers a fantastic opportunity to develop your hotel management skills while delivering top-tier guest relations.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression
• Check guests in and out efficiently using multi-line phone systems and hotel management software
• Handle guest requests, questions, and concerns promptly to ensure maximum satisfaction
• Manage reservations, cancellations, and room assignments accurately
• Maintain excellent phone etiquette when communicating with guests and vendors
• Conduct night audits to reconcile daily transactions and ensure financial accuracy
• Assist with guest relations by providing local information, amenities details, and personalized service
• Coordinate with housekeeping and maintenance teams to address guest needs swiftly
• Uphold security protocols at the front desk, including monitoring access points and managing visitor logs

Experience

• Previous experience in hospitality management or front desk operations preferred
• Strong customer service skills with a passion for guest satisfaction
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele
• Familiarity with hotel management systems and multi-line phone systems is advantageous
• Experience in resort or hotel environments enhances your ability to handle high-volume guest interactions
• Knowledge of night audit procedures adds value to your skill set in this role
• Excellent communication skills, including phone etiquette and guest relations expertise