Full job description

Overview
We are seeking a dedicated and enthusiastic Night Auditor and Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests through effective communication and guest relations.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Manage reservations, cancellations, and modifications efficiently.
• Provide information about the hotel’s services, amenities, and local attractions.
• Handle guest inquiries and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and billing details.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing front desk operations, including cash handling and reporting.
• Promote hotel services and upsell room upgrades when appropriate.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Requirements

• Previous experience in customer service or hospitality is preferred.
• Familiarity with hotel management systems is an advantage.
• Friday/Saturday Evenings are required.
• Strong communication skills with a focus on guest relations.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Multilingual or bilingual skills are highly desirable to cater to diverse guests.
• A positive attitude and a passion for providing outstanding guest services.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent; further education in hospitality management is a plus.