Full job description

Job Summary
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Department: Front Office
Company: Marriott Courtyard Orange New Haven
Reports To: Front Office Manager
Open Avalability- Must work nights(3pm-11pm)/weekends / night audit when needed (11pm-7am)

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions directly to guest as appropriate, without announcing room numbers.
2. Answer calls and email inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone.
5. Understand and enforce the hotel company rules and credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
6. Make Welcome Bags and Keep Market stocked and organized

Job Skills:
1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. operating a switchboard or computer keyboard.

Job Qualifications:
HS Diploma or equivalent.
Experience Minimum 3 months hospitality, general office, or customer service experience.
Marriott Front Desk Agent Experience Preferred
– Previous experience in guest services
– Strong customer service skills with a focus on guest relations
– Excellent phone etiquette and communication skills
– Ability to speak multiple languages is a plus (bilingual or multilingual)
– Familiarity with front desk operations and night audit procedures