Full job description

Front Cashier (Cross-Trained as Greeter)– Launch Family Entertainment Clearwater (Countryside Mall)

Hourly | Part-Time | Guest-Facing | High-Energy | Weekend Availability Required

WHO WE ARE:

Launch Family Entertainment is the ultimate indoor adventure park for families, friends, and fun seekers of all ages. Our Clearwater location at Countryside Mall delivers wall-to-wall excitement with trampolines, ninja courses, bowling, arcades, laser tag, Krave kitchen, and a full-service bar. Every guest experience begins at the front—where you’ll be waiting with a smile.

WHO YOU ARE:

You’re energetic, welcoming, and thrive in guest-facing roles. Whether checking waivers, handling ticket sales, or simply greeting every visitor with a “Welcome to Launch!”, you set the tone for everything that follows. You’re calm under pressure, love making people smile, and can multitask like a pro. This is more than just a front desk role—you’re the heartbeat of the guest journey.

WHAT YOU’LL DO:

As a Front Cashier, you’ll be responsible for guest check-ins, ticketing, and creating a friendly, efficient entry experience. You’ll also be cross-trained as a Greeter, ensuring guests are not only processed quickly, but also welcomed warmly, guided confidently, and sent off with a great final impression.

Key responsibilities include:

• Greet every guest with “Hi, welcome to Launch!” and a big smile.
• Process ticket sales, gift cards, and merchandise using the POS system.
• Assist with online bookings, walk-in reservations, and waiver completion.
• Prepare guests for entry with proper wristbands, footwear, and directions.
• Direct guests to attractions and answer questions using Launch-approved language.
• Maintain a clean, safe, and organized front desk and entry area.
• Monitor entry supplies like waivers, flyers, and wristbands and restock as needed.
• Keep your cash drawer accurate and follow all register procedures.
• Handle guest comments and complaints with professionalism and urgency.
• Take clear, detailed messages for management when needed.
• End interactions with “Have an awesome time!” or similar guest-focused sendoffs.
• Sanitize kiosks, counters, and bathrooms regularly throughout your shift.