Full job description
We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Responsible for ensuring that all food items are served as soon as they are ready.
Job Description

Essential Job Functions include:

Key Job Functions
Serve food and beverages orders, with appropriate garnishments and condiments to guests
Responsible for making sure all food items are served as soon as they are ready.
Each guest seated at a table should be served together – Timing is important.
Respond to questions with informed answers.
Must be able to stand and exert fast-paced mobility for the entire shift.
Must have a good sense of balance, be able to lift, bend, kneel, stoop, push, pull and wipe.
Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and the guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity
Commit
Be Authentic and Real
Communicate Openly, Honesty, and Clearly
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.