Full job description

Overview:
We are seeking a dynamic Front of House Food & Beverage Manager to join our team. This role is ideal for a hospitality professional who thrives in guest-facing environments, excels at team leadership, and is passionate about delivering exceptional service. The ideal candidate brings strong operational awareness, financial acumen, and a hands-on approach to leading high-performing service teams.

Key Responsibilities:

• Partner with the Director of Food & Beverage to oversee front-of-house operations across all hotel outlets
• Lead, coach, and develop a team of hosts, servers, bartenders, and baristas to ensure exceptional guest experiences
• Maintain high standards of service, presentation, and hospitality at all touchpoints
• Monitor daily operations, staffing levels, and floor management to ensure smooth and efficient service
• Handle guest feedback, concerns, and service recovery with professionalism and urgency
• Oversee POS system usage, cash handling, and accuracy of transactions
• Collaborate with culinary leadership to ensure seamless communication between front and back of house
• Support inventory oversight, beverage programs, and ordering processes as needed
• Ensure compliance with health, safety, and alcohol service regulations

Qualifications:

• Proven experience in a front-of-house leadership role within hospitality or food & beverage environments
• Strong focus on guest service excellence and team development
• Solid understanding of restaurant/bar operations, including service flow and staffing strategies
• Experience with POS systems and basic financial reporting
• Knowledge of beverage programs, wine, beer, or coffee is a plus
• Excellent communication, problem-solving, and organizational skills