Full job description

Job Summary:

We are looking for a friendly, professional, and customer-focused Female Customer Support Executive to manage client inquiries, handle complaints, and ensure smooth communication between customers and internal departments. The ideal candidate should have excellent communication skills and a strong service mindset.

Key Responsibilities:Customer Service Duties

• Handle incoming calls, emails, and WhatsApp inquiries.
• Respond to customer queries regarding products, pricing, and delivery.
• Follow up with clients on orders and quotations.
• Resolve complaints in a professional and timely manner.
• Maintain strong relationships with existing customers.
• Provide after-sales support.

Coordination & Support

• Coordinate with sales, warehouse, and procurement teams.
• Track order status and update customers accordingly.
• Maintain customer database and CRM records.
• Prepare daily reports on customer interactions.
• Assist sales team with documentation when required.

Requirements:

• Female candidate (as per company requirement).
• 1–2 years experience in customer service or support role in UAE.
• Strong communication skills in English (Arabic is an advantage).
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Good problem-solving skills.
• Polite, patient, and professional attitude.