Full job description

To welcome and greet guests, manage seating arrangements, and ensure a pleasant and professional first impression of the restaurant.

Key Responsibilities

• Welcome and greet guests warmly upon arrival.
• Escort guests to their tables and provide menus.
• Manage table reservations and seating arrangements.
• Coordinate with the service team to ensure smooth guest seating and service.
• Answer telephone calls and handle reservation inquiries professionally.
• Maintain an updated record of reservations and guest preferences, where required.
• Handle guest inquiries and direct complaints to the Restaurant Manager or Supervisor.
• Maintain a neat, clean, and organized reception area.
• Ensure professional grooming, personal hygiene, and a welcoming attitude at all times.
• Perform other duties assigned by the Restaurant Manager or management.

Qualifications and Skills

• Previous experience as a Hostess or in a similar customer service role is an advantage.
• Good communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Good command of English; additional languages are an advantage.
• Strong customer service and organizational skills.
• Ability to work in a fast-paced restaurant environment.
• Flexibility to work shifts, weekends, and public holidays as required.