Full job description

Provide exceptional post-purchase support to drive customer satisfaction and retention across all digital platforms, ensuring seamless after-sales experiences and fostering long-term relationships with B2C customers

• Ensure consistent follow-ups on all vendor-addressed issues, maintain detailed records to optimize processes, and resolve customer concerns as quickly as possible
• Proactively monitor and highlight any discrepancies or issues in business processes to ensure a seamless and exceptional customer experience
• Maintain accurate reports and assist the manager in preparing presentations, leveraging advanced expertise in Microsoft Excel for data analysis and reporting
• Support the sales team by coordinating with partners on frequently raised issues, resolving them promptly, and ensuring all information is accurately maintained in the system in collaboration with service providers

Qualifications:Education: Bachelor’s degree

• Strong work ethics and a genuine passion for delivering exceptional service

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.