Description and Functions

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services and the Wyoming Division of Workers’ Compensation strive to provide a continuum of services to our customers, including re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.

Human Resource Contact: kelly.gayer@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
• Performs various functions for staff and administration.
• Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
• Directs customers to appropriate claims analysts for case-specific information.
• Monitors and maintains fax machines/copiers and office printers.
• Distributes printed material appropriately.
• Performs troubleshooting and determines the need for professional technical assistance.
• Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
• Processes outgoing correspondence for mail or FedEx.
• Responsible for the disposal of confidential printed information.
• Researches and retrieves information from case files using the computer Coresuite and imaging systems.
• Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
• Responsible for file reproduction for the appellate process and research, resolves and responds to record requests from other entities.

Qualifications

PREFERENCES/**AGENCY PREFERENCES:

Preference may be given to those with an Associate’s Degree in Business Office Communications.
Preference may be given to those with 2-4 years of progressive work experience in Business Office Communications.