Full job description

Community Action of Orleans & Genesee, Inc.

Position Description

Job Title: Emergency Services Assistant
Department: Community Services
Supervises: N/A
Reports To: Community Service Manager
Pay Range: $16.00-$17.50 per hour
FLSA Status: Non-Exempt
Hours: 20 Hours weekly 10-2 M-F Flexible hours available
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I. PURPOSE AND SUMMARY OF RESPONSIBILITIES

The Emergency Services Assistant supports the Emergency Services Team and Community Services Manager in carrying out departmental activities. This position assists in coordinating human service needs for Agency customers by building supportive relationships with individuals and families, identifying barriers to self-sufficiency, and connecting customers with appropriate resources and services.

II. ESSENTIAL RESPONSIBILITIES

A. Administrative Responsibilities

Assist customers in identifying needs, setting goals, implementing solutions, and monitoring and reporting outcomes.

Conduct customer interviews and assist with direct Agency services; advocate for customer needs by providing emergency services, referrals, and/or housing assistance.

Maintain accurate and timely customer files, case notes, and monthly reports.

Perform accurate and timely data entry into Agency data systems.

Assist with report preparation and tracking tools as needed.

Answer incoming telephone calls, resolve inquiries when possible, and route calls appropriately; refer callers to outside agencies as necessary.

Accurately record time worked and submit paid time off requests in accordance with Agency policy.

Maintain a clean, safe, and professional workspace for staff and visiting customers.

Monitor office supply inventory and coordinate supply orders with the Community Services Manager.

Demonstrate working knowledge of Microsoft Word, Excel, Outlook, Teams, and other software required for the position.

B. Direct Service Responsibilities

Enter and maintain customer information in the Agency’s data management system (imPowr).

Provide data entry and administrative support to the Emergency Services Team and Community Services Manager as needed.

Collaborate with the Emergency Services Team, Community Services Manager, and Director of Community Services and Reporting to develop brochures and materials supporting program services, public education, and Agency promotion.

Build and maintain collaborative relationships with other human services agencies.