Duty Officer – Terminal Service Delivery

It’s the team’s aim to make sure all passengers are delighted with their airport experience – from the moment they arrive at the airport to when they board their flight. Alongside others, they oversee terminal facilities such as infrastructure at security, check-in and immigration. Like them, you’ll make customers feel they’re at the heart of it all.

What you’ll deliver

• You’ll be responsible for the airport overall safety system and monitor number of airport processes.
• You’ll be responsible for the overall movement of passengers through the airport.
• You’ll escalate unacceptable passenger experience through the airport.

What you bring

• You should be educated to a Diploma level / General Education Degree.
• You should have at least 3-4 years experience within customer service environment.
• You should have good knowledge of written and verbal communication.
• You should have good knowledge of airport operations as well as observational skills.