Full job description

POSITION ID: SVR-01

JOB TITLE: Server/AM or PM/ PT or FT

REPORTS TO: Restaurant Manager

FLSA DESIGNATION: Non – Exempt

NUMBER OF EMPLOYEES SUPERVISED: Zero (0)

Jamsan Hotel Management is an Equal Opportunity Employer

POSITION SUMMARY

The Server Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service in safe and efficient compliance with proper food handling, policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Set tables correctly and uniformly. Set professional, creative, functional, clean buffets.
• Assisting in all aspects of service.
• Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
• Complete assigned sidework and related cleaning duties.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned.

REQUIREMENTS:

Hours Required:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days,

starting and ending times, and hours worked in a week.

SKILLS AND ABILITIES:

Experience preferred in services and stocking. Food Handling Certificate and TIPS Certification a plus.

Consistent professional attitude and behavior with effective communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process.