Full job description

About The Jefferson

Independently owned and operated, The Jefferson is a 99-room boutique luxury hotel in Washington, D.C. known for its commitment to excellence, personalized service, and refined hospitality. We are seeking an exceptional Director of Rooms to lead our Front Office, Guest Services, and Housekeeping departments.

Position Overview

The Director of Rooms provides strategic, operational, and guest-focused leadership for the Rooms Division at The Jefferson. This position oversees all Front Office and Housekeeping operations and plays a critical role in maintaining The Jefferson’s operational standards. The Director of Rooms requires a visible, collaborative leader who is deeply engaged with the teams and is actively involved in day-to-day operations.

Key Responsibilities

Guest Experience

• Own the end‑to‑end guest journey across Front Office and Housekeeping, ensuring seamless, intuitive, and personalized service
• Respond to and resolve elevated guest concerns with discretion, empathy, and urgency
• Maintain exceptional service recovery practices designed to exceed guest expectations
• Support training initiatives that elevate service standards and operational excellence
• Responsible for elevating the hotel’s products and services through continuous improvement and an innovative approach

Front Office Operations

• Oversee Front Office, Concierge, Bell Services, and related functions
• Ensure arrival and departure experiences reflect The Jefferson’s standards
• Partner with Revenue Management to optimize room inventory, upgrade strategies, and forecasting accuracy
• Oversee the Front Office Management and all guest-related matters
• Reviews weekly departmental schedules
• Serves as an expert in Opera and other Front Office systems
• Manages team member performance and collaborates with Human Resources to manage disciplinary matters