Full job description

What You’ll Bring;
As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.
Drive Sales and Provide Exceptional Customer Service

• Ensure associates meet our customer experience expectations.
• Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
• Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.

Product, Presentation and Inventory Management

• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of being received.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are completed regularly and following the company standard.
• Ensure that the price displayed is consistent with the local competition.
• Maintain floor standards and customer service standards and utilize selling skills.
• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
• Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
• Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Regularly audit pricing in the department for accuracy.

Pro-Shop/Club Fittings

• Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately.
• Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer.
• Modify and repair manufacturer’s clubs to Golf Town standards.

Protection of Company Assets

• Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory.
• Ensure bag checks are conducted on all staff when leaving the store.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conduct monthly alarm sensor testing
• Follow proper opening, closing and lockdown procedures.

Training & Compliance

• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Assist in ensuring compliance and execution of company customer service and sales training programs.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.

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