Full job description

Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where your energy and organizational skills will make a meaningful difference in patients’ lives! This role combines front desk administrative support with clinical assistance, creating a seamless patient experience from check-in to treatment. You will be the friendly face and efficient organizer that keeps our dental practice running smoothly, ensuring compliance with healthcare regulations and delivering exceptional patient service. If you thrive in a fast-paced environment and possess a passion for healthcare, this is the perfect opportunity to grow your career while making a positive impact every day!

Duties

• Greet patients warmly, verify insurance coverage, and manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft.
• Handle multi-line phone systems with professionalism, providing clear information and directing calls efficiently.
• Assist dentists during procedures by preparing treatment rooms, sterilizing instruments, and passing supplies as needed.
• Manage patient records accurately within Electronic Health Record , ensuring HIPAA compliance and confidentiality.
• Perform insurance verification, process claims, and follow up on unpaid balances using medical billing and coding knowledge including CPT, ICD-10/ICD-9 codes.
• Conduct intake procedures, review documentation for accuracy, and update medical histories in the system.
• Maintain organized filing of medical records, ensure proper documentation review, and support health information management standards.
• Support medical administrative tasks such as billing, coding, appointment reminders, and managing clinic schedules to optimize patient flow.

Experience

• Experience preferred, but not required
• Proven experience working in a dental or medical office environment with familiarity in dental terminology and medical coding practices.
• Excellent customer service skills with the ability to communicate effectively via phone and in person; bilingual skills are highly valued.
• Prior clinic experience involving medical records management, intake procedures, and front desk responsibilities preferred.
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10-key), and familiarity with multi-line phone systems.
• Knowledge of HIPAA regulations to ensure patient privacy and data security at all times.

Join us to be part of a vibrant team dedicated to providing outstanding dental care while supporting efficient office operations! We value energetic professionals who are detail-oriented, compassionate, and eager to contribute their expertise in a fast-paced healthcare setting. All positions are paid roles committed to fostering your professional growth within a supportive environment!