Full job description

We are seeking a Customer Support Executive who is customer-focused, proactive, and an excellent communicator. The ideal candidate will be responsible for making calls to the leads and converting them and handling customer queries, resolving issues efficiently, and ensuring a smooth customer experience across multiple communication channels.

Key Responsibilities

• Handle customer inquiries via phone, chat, and WhatsApp
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and processes
• Maintain detailed records of customer interactions in CRM systems
• Escalate complex issues to the relevant teams when required
• Follow up with customers to ensure resolution and satisfaction
• Meet service quality, response time, and customer satisfaction targets

Required Skills & Qualifications

• Strong verbal and written communication skills
• Customer-oriented mindset with problem-solving abilities
• Ability to handle high-volume queries efficiently
• Good listening skills and patience

Preferred Qualifications

• Prior experience in customer support, call centers, or FinTech companies
• Multilingual abilities (English, Hindi, regional languages) are an advantage

What We Offer

• Competitive salary and performance incentives
• Training and career growth opportunities
• Supportive and fast-paced work environment

Job Types: Full-time, Permanent