Full job description

Role Overview

As the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions we’re helping some of the world’s most iconic global brands operate more smoothly and grow more effectively — from workforce management to inventory to back-office operations. Our platform supports more than 120,000 locations globally, and we’re continuing to grow.

We’re looking for an Enterprise Customer Success Manager who wants to play a meaningful role in the growth of our company and our clients’ companies — someone who thrives on building strong relationships, influencing outcomes, and helping customers get real value from their technology investments.

In this high-impact, fully remote role, you’ll take ownership of a multi-million-dollar portfolio of enterprise customers, working directly with executive stakeholders both internally and externally. You’ll act as a strategic partner to your clients, helping them navigate complex environments and drive meaningful outcomes that directly impact their business.

About the Role

In this role you’ll be empowered to lead the relationship, shape the strategy, and drive impactful results. What success looks like:

• Deliver retention, expansion, and customer satisfaction across a portfolio of enterprise customers representing approximately $8M–$10M in ARR across 12–15 accounts
• Build and maintain strong relationships with executive stakeholders – internal and external
• Create and present compelling business reviews that translate performance into clear insights and forward-looking recommendations
• Identify and drive expansion opportunities aligned to customer goals, including cross-sell and upsell initiatives
• Serve as a trusted partner to customers helping them define and execute success plans tied to measurable business outcomes
• Navigate complex environments to align stakeholders, prioritize initiatives, and drive adoption
• Deliver seamless customer experience by developing and nurturing highly productive cross-functional partnerships with Sales, Product, and Professional Services
• Demonstrate integrity and accountability to customers through exceptional management of escalations, responding with clarity and urgency, preserving transparency and trust through solutioning and resolution of issues

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