Full job description

Key Responsibilities:

• Handle customer inquiries via phone, email, WhatsApp, and in person.
• Provide accurate information about company services and procedures.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records in the CRM system.
• Coordinate with internal departments to ensure timely service delivery.
• Follow up with customers to ensure satisfaction.
• Achieve customer service KPIs and maintain high service standards.

Requirements:

• Bachelor’s degree or equivalent.
• 1–3 years of experience in customer service, call center, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work under pressure and manage multiple tasks.
• Fluency in English is required.

Work Location: In person