Full job description

At Headcovers Unlimited, we’re not just a retailer—we’re a trusted source of comfort, confidence, and care for women facing hair loss. For over 30 years, we’ve designed and delivered high-quality wigs, scarves, hats, and cosmetics for those undergoing cancer treatment, experiencing alopecia, and other medical conditions. Our mission is deeply personal: to help women feel like themselves again.

We are currently seeking a Customer Service Specialist to join our dedicated, intelligent, and compassionate in-person team. If you’re technically skilled, emotionally intelligent, and ready to make a meaningful difference, we’d love to hear from you.

What You’ll Do

• Assist customers with empathy and professionalism via phone, email, and live chat
• Guide clients through personalized wig consultations to find the right fit, style, and solution
• Troubleshoot and solve product-related issues using smart, resourceful thinking
• Use spreadsheets (Excel or Google Sheets) to track orders, product info, and customer data
• Perform general office and administrative tasks that support daily operations
• Maintain a calm, positive, and solutions-oriented attitude—even under pressure

Perks & Benefits

• Consistent weekday hours — No evenings or weekends!
• Paid time off + holiday pay
• Employee discount on all products
• Ongoing training in wigs, products, and customer care
• A healthy, drama-free work culture built on mutual respect
• A truly fulfilling role where you make a difference in someone’s life—every single day

 Who You Are

• Intelligent, thoughtful, and quick to learn new systems and processes
• Experienced in customer service (minimum 2 years)
• Empathetic and emotionally aware—especially in sensitive conversations
• Tech-savvy and confident with spreadsheets and digital tools
• Self-motivated, adaptable, and able to work independently
• Interested in beauty, fashion, wigs, or hair care (a plus, not a must)

Preferred Qualifications

• Experience with or exposure to beauty, fashion, or hair products
• Strong written and verbal communication skills
• High attention to detail and sound judgment
• A proactive, can-do mindset and a desire to grow with a mission-driven company
• Wig training or cosmetology background is a bonus—but not required

If you’re looking for a meaningful, professional role where your work truly matters, and want to be part of a small team that values kindness, intelligence, and integrity, Headcovers Unlimited could be the perfect fit.