Talent Folder is a global HR outsourcing and talent acquisition company helping professionals and businesses streamline hiring, outsourcing, visa processing, and international placement. We are expanding our team in Dubai and seeking a proactive Customer Support Representative to deliver excellent service to our clients and candidates.

Key Responsibilities:

• Handle incoming calls, emails, and WhatsApp inquiries related to recruitment, visa services, onboarding, and job placements.
• Assist candidates with application status, documentation requirements, and interview scheduling.
• Manage customer queries professionally, providing accurate and timely information.
• Maintain CRM records, update candidate profiles, and track service requests.
• Coordinate with internal teams — Recruitment, HR, Operations — to ensure smooth processing.
• Resolve customer issues politely and escalate complex cases to the relevant department.
• Build positive relationships with clients and job seekers through exceptional service.
• Follow communication scripts, service guidelines, and maintain high-quality interaction.
• Provide daily/weekly reports on client/customer interactions and concerns.

Requirements:

• Proven experience as Customer Support, Call Center Executive, or Client Service role (preferred in HR/Recruitment/Overseas placement industry).
• Excellent communication skills in English (Arabic/Hindi will be an added advantage).
• Strong customer handling, listening ability & problem-solving mindset.
• Basic understanding of HR processes, visa services, or overseas staffing industry is a plus.
• Proficient in MS Office, CRM tools & email handling.
• Willingness to work in a fast-paced, target-driven environment.
• Positive attitude, patience & ability to multitask.

What We Offer:

• Competitive salary + performance incentives
• Professional work environment with growth opportunities
• Training & career development support
• Exposure to global recruitment & visa processing operations

Job Types: Full-time, Permanent