Full job description

Location: Al Khawaneej, Dubai

Where Communication Meets Coordination- We’re hiring a Customer Service Executive!
Behind every successful shipment is someone ensuring that customers stay informed, challenges are resolved, and operations run smoothly.

We’re looking for an experienced Customer Service Executive who understands the logistics industry, communicates effectively, and can keep customers & operations connected.

Roles & Responsibilities:

• Coordinate with customers and internal teams to ensure seamless shipment execution.
• Handle customer enquiries and provide timely shipment updates.
• Liaise with transporters, vendors, and operations teams.
• Resolve customer concerns and manage operational escalations.
• Ensure effective communication throughout the shipment lifecycle.

Requirements:

• 2+ years of experience in the logistics industry.
• Hands-on experience in GCC land freight operations.
• Exposure to sea and air freight is an added advantage.
• Strong verbal and written communication skills.
• Proficiency in Hindi and English is mandatory; Arabic is a plus.
• Excellent problem-solving, conflict resolution, and customer coordination skills.
• Ability to multitask, prioritize, and thrive in a fast paced environment.