Full job description

We are looking for a customer-focused and well-organized Customer Service Executive to join our logistics team. The ideal candidate will be responsible for handling customer inquiries, coordinating shipments, tracking deliveries, and ensuring smooth communication between customers, drivers, and internal logistics teams.

Candidates with previous experience in logistics, freight forwarding, or supply chain customer service are preferred.

Key Responsibilities

• Handle customer inquiries via phone, email, and WhatsApp professionally.
• Coordinate shipment bookings, deliveries, and collections.
• Track shipments and provide customers with timely status updates.
• Liaise with drivers, warehouse teams, and operations to ensure timely deliveries.
• Resolve customer complaints, delivery delays, and shipment-related issues efficiently.
• Prepare and maintain shipment records, delivery documents, and customer service reports.
• Follow up on pending deliveries and ensure customer requests are addressed promptly.
• Coordinate with internal departments to resolve operational issues.
• Maintain accurate customer information and update logistics systems.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Requirements

• Previous experience in customer service, preferably within the logistics or freight forwarding industry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Good problem-solving skills and attention to detail.
• Proficiency in MS Office, particularly Excel and Outlook.
• Ability to work under pressure and manage multiple tasks.
• A professional attitude with a customer-oriented approach.
• Knowledge of shipment tracking, delivery coordination, and logistics documentation is an advantage.

Pay: AED3,500.00 – AED4,000.00 per month