Full job description

Responsibilities:

• Responding to Customer Inquiries

Address and resolve customer questions and concerns via phone, email, chat, or other communication channels in a timely manner.

• Troubleshooting and Problem Solving

Diagnose customer issues, provide appropriate solutions, and guide them through resolution processes.

• Maintaining Accurate Records

Document customer interactions, feedback, and issue resolutions in the company’s CRM or support system.

• Providing Product Knowledge

Stay well-informed about products/services to offer accurate information and assist customers effectively.

• Escalating Complex Issues

Identify situations requiring advanced support and escalate them to the appropriate teams or supervisors when necessary.

Qualifications:

• Excellent communication skills(Hindi & English), both written and verbal and multitasking.
• Strong problem-solving abilities and attention to detail
• A positive attitude and a willingness to learn
• Strong problem-solving and analytical skills.
• Basic computer skills and familiarity
• Previous Call Centre Experience preferred
• Own Visa or Spouse visa preferred

Job Type: Full-time