Full job description

SUMMARY OF THE ROLE

As Customer Service Coordinator, you will process customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer.

This position is based in Dubai and report to the CSD Team Leader.

Responsibilities:

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and ensure proper document flow control.
• Follow-up with the warehouse for all customer reports of deliveries.
• Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in total.
• Verify, enter, and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotun’s Guidelines and Procedures.
• Ensure information on orders is accurate to facilitate invoice processing..
• Work closely with Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follows Jotun’s guidelines.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications:

• Bachelor’s degree.
• English fluency, Arabic is preferred.
• Work experience on systems such as CRM is an advantage.

Competencies We Look For:

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Acts on own initiative, makes things happen and accepts responsibility for the results.

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

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