Job Overview

We are seeking a dynamic and customer-focused Fashion Retail Customer Service Associate to join our growing retail team. The ideal candidate must have strong experience in fashion retail, exceptional customer service skills, and a call center background.

Fluency in English and Arabic is mandatory for this role.

If you are passionate about fashion, enjoy engaging with customers, and thrive in a fast-paced retail environment, we would love to hear from you.

Key Responsibilities

• Provide outstanding customer service in-store, online, and via phone
• Handle inbound and outbound customer calls professionally
• Assist customers with product selection, styling advice, and purchase decisions
• Manage inquiries, complaints, returns, and exchanges efficiently
• Maintain visual merchandising standards and store presentation
• Process sales transactions accurately using POS systems
• Support inventory management and stock replenishment
• Build strong customer relationships to encourage repeat business
• Represent the brand in a professional and positive manner

Required Qualifications

• Proven experience in fashion retail
• Strong background in customer service
• Previous call center experience (mandatory)
• Fluent in both English and Arabic (mandatory)
• Excellent verbal and written communication skills
• Ability to handle high call volumes and resolve customer concerns professionally
• Well-presented with a strong sense of style
• Ability to work flexible shifts, including weekends
• Team player with a positive attitude