Full job description

remote type

Onsite

locations

Dubai Tax Free Office – UAE

time type

Full time

posted on

Posted Today

time left to apply

End Date: February 20, 2026 (14 days left to apply)

job requisition id

JR11100

Customer Service Assistant (English & Arabic Speaker)

Dubai- UAE

Planet Tax Free is looking for a dedicated and customer-focused Customer Service Agent to join our Customer Happiness Centre in Dubai. In this role, you will be the first point of contact for our customers across phone, email, and live chat, ensuring exceptional service delivery at every interaction.

You will handle inquiries, resolve issues, process requests, and support customers throughout their journey—while working within established guidelines and service standards. This position reports directly to the Customer Service Supervisor.

Key Responsibilities

Customer Support & Communication

• Handle high volumes of inbound calls, emails, and chat inquiries efficiently and professionally.
• Greet customers warmly, identify their needs, and provide accurate and complete information.
• Maintain strong communication and build trust with customers through open and clear interaction