Full job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information, potential cost savings, and the advantages of trading in versus fixing their car.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Making estimates, communicate with the customers & Take approvals.

Service Advisor Requirements:

• Minimum 2 years of experience in the UAE.
• Must know how to speak English & Hindi & Knowing Arabic will be a plus.
• Experience in European/Supercars.
• Experience in the automotive field is high advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Job Types: Full-time, Permanent