Full job description

Join KONE, a Top Employer in the UAE, and build your career with a global leader in people flow solutions. We are looking for a motivated and detail-oriented UAE National to join our Customer Service team and play a key role in supporting our service and maintenance operations.

What You’ll Do

• Provide administrative support to Service Sales and Maintenance teams.
• Prepare and process customer contracts, renewals, and service-related documentation.
• Coordinate customer requests and ensure timely follow-up and resolution.
• Support maintenance planning, technician scheduling, and service operations.
• Assist with inspections, reporting, customer portals, and tender documentation.
• Maintain accurate records and ensure high-quality data management across systems.

What We’re Looking For

• UAE National (Family Book holder).
• Diploma or bachelor’s degree in business administration or a related field.
• Previous experience in administration, customer service, or coordination roles is an advantage.
• Strong organizational and time-management skills.
• Excellent communication skills in Arabic and English.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience with SAP, CRM, or ERP systems is beneficial.

Why Join KONE?

• Certified Top Employer in the UAE.
• Structured training and career development opportunities.
• Inclusive and supportive work environment.
• Opportunity to grow with a global industry leader.

If you are looking to start or develop your career in customer service and operations, we’d love to hear from you.

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