Job Description

Roles & Responsibilities

We are looking for a reliable, organized, and professional female candidate to join our medical equipment business in a Customer Service & Admin Assistant role.

Key Responsibilities

• Handle customer inquiries via email, WhatsApp, and phone calls.
• Respond to customer questions and provide order updates.
• Follow up with customers regarding quotations, orders, and deliveries.
• Coordinate and follow up on shipping documents.
• Maintain customer records, sales records, and order documentation.
• Assist with inventory management and update stock records.
• Coordinate with suppliers, customers, and logistics companies.
• Perform general administrative and office support duties.

Requirements

Desired Candidate Profile

• Excellent English communication skills, both written and spoken.
• Good knowledge of Microsoft Excel, Word, email, and WhatsApp.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and follow up on pending matters.
• Previous experience in customer service, administration, logistics, or inventory management is preferred.
• Experience in the medical equipment or trading industry is an advantage.