Full job description

Job Summary:

Casa Craft is looking for a proactive and customer-focused Customer Sales & Operations Coordinator to manage customer leads, communicate with customers, coordinate with the warehouse team, and ensure smooth day-to-day order operations. The ideal candidate will act as the key link between customers, sales inquiries, and warehouse operations.
PEOPLE WITH OWN VISA PREFERRED.

Roles & Responsibilities

• Respond promptly to incoming customer inquiries and leads through WhatsApp, phone calls, social media, and other communication channels.
• Follow up with potential customers and actively work towards converting leads into sales.
• Provide customers with accurate product information, pricing, availability, and order updates.
• Coordinate closely with the warehouse team regarding product availability, order preparation, dispatch, and delivery.
• Monitor customer orders from confirmation until successful delivery.
• Act as the main point of coordination between customers and warehouse staff.
• Resolve customer concerns and operational issues in a professional and timely manner.
• Maintain accurate records of leads, customer communications, orders, and follow-ups.
• Update internal systems and reports related to sales leads and order status.
• Ensure smooth communication between the sales, customer service, and warehouse teams.
• Assist with managing product inquiries and checking stock availability.
• Follow up on pending payments, order confirmations, and delivery schedules when required.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare daily or weekly updates on leads, sales conversions, pending orders, and customer issues.
• Be physically based at the warehouse/showroom and support daily operational coordination as required.

Requirements

• Previous experience in customer service, sales coordination, operations, or a similar role is preferred.
• Strong communication and customer-handling skills.
• Experience in following up and converting sales leads is an advantage.
• Ability to coordinate effectively with warehouse and operational teams.
• Good organizational and problem-solving skills.
• Comfortable handling multiple tasks and working in a fast-paced environment.
• Basic knowledge of Microsoft Office and CRM/order management systems is preferred.
• Must be currently available in the UAE or willing to relocate to Dubai.
• Must have past experince working in furniture industry or warehouse.

Preferred Skills

• Strong WhatsApp and phone communication skills.
• Sales-oriented and confident in following up with customers.
• Ability to work independently and take ownership of tasks.
• Experience in furniture, retail, e-commerce, or warehouse operations is an added advantage.