Full job description

We are seeking a highly organized and customer-focused professional with experience in the luxury fashion industry. The ideal candidate understands luxury client expectations, communicates with confidence, and ensures a seamless customer journey from inquiry to delivery.

This role requires strong follow-up discipline, negotiation skills, and structured workflow management while maintaining exceptional customer satisfaction standards.

Key Responsibilities

• Follow up with clients on quotations, approvals, and service confirmations
• Confidently guide and convince clients regarding restoration solutions
• Maintain daily communication between customers and technical teams
• Track and monitor orders from intake to delivery
• Ensure luxury-level customer experience at every touchpoint
• Collect post-service feedback and maintain long-term client relationships
• Handle phone calls professionally and negotiate when required
• Maintain organized records using Microsoft Office and internal systems
• Ensure accurate documentation and structured workflow management

Requirements

• Proven experience in the luxury fashion industry (luxury retail, handbags, fashion houses, or premium service brands)
• Fluent in English and Arabic (spoken and written)
• Strong background in customer service and client relationship management
• Excellent phone communication and negotiation skills
• Highly organized and comfortable working within structured systems
• Strong computer skills, especially Microsoft Office (Excel, Word, Outlook)
• Ability to multitask in a fast-paced environment
• Understanding of luxury brand standards and customer expectations

Preferred Qualities

• Experience dealing with high-net-worth or luxury clientele
• Strong persuasion skills with a soft, elegant communication style
• Attention to detail and presentation
• Professional appearance and demeanor

Job Type: Full-time