Full job description

Purpose of the role

• The Customer Happiness Agent is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service.

Key Areas of Responsibilities

• Provide help and advice to customers about Kcal’s products and services.
• Communicate courteously with customers by telephone, email, letter, and face to face.
• Investigate and solve customers’ problems whilst working closely with the Team Leader.
• Responsible to keep accurate records of discussions or correspondence with customers.
• Learn about organization’s products, promotions or services and keeps up to date with changes.
• Responsible for collecting money paid by clients for meal plans and update the money collection schedule.
• Coordinate with the Nutritionists for clients’ appointments.
• Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the in-house Nutritionist.

Professional Requirements

• Bachelor’s degree or equivalent.
• At least 3 years’ experience in Customer Service.
• Excellent communication skills including online chat support.

Interpersonal Requirements

• Good MS Office skills.
• Good verbal and written communication skills
• Ability to act on own initiative and handle stress well.
• Excellent grooming/appearance at all times.
• Sociable with an open personality that fits the brand image.
• Commitment to developing and maintaining a premium brand.

What We Bring to the Table

• A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
• An inclusive, collaborative community, where your voice will be heard, and you’ll have the opportunity to fuel your creative journey.
• The ability to really make a difference with your ideas – we’re a purpose driven company.
• A modern office environment designed to foster inspiration, creativity, and teamwork.
• A talented team of super smart (but humble) people.
• A culture committed to innovation, openness, humor, respect & motivation.

APPLY NOW