Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about company products and IT services.
• Handle customer complaints professionally and offer effective solutions.
• Escalate complex technical issues to the appropriate technical support team.
• Maintain detailed records of customer interactions and service requests.
• Follow up with customers to ensure issue resolution and satisfaction.
• Assist in onboarding new clients and guiding them through service processes.
• Coordinate with internal departments to ensure smooth service delivery.
• Contribute to improving customer service procedures and standards.

Requirements:

• Bachelor’s degree or diploma in Business Administration, IT, or a related field.
• 1–3 years of experience in customer service, preferably in the IT industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and manage multiple customer requests.
• Professional and positive attitude.

Skills & Competencies:

• Strong interpersonal skills
• Customer-oriented mindset
• Patience and active listening ability
• Time management and organizational skills
• Team-oriented with a proactive approach