Full job description

Noorka Logistics is seeking a friendly and proactive Customer Care Executive to join our team in Dubai. This role is ideal for someone who excels at communication, enjoys assisting clients, and ensures a seamless customer experience across all touchpoints.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about company services, shipment tracking, and delivery schedules.
• Handle customer complaints and resolve issues efficiently, escalating when necessary.
• Maintain and update customer records and databases accurately.
• Coordinate with operations and logistics teams to address customer concerns.
• Assist in booking and scheduling shipments or services for clients.
• Generate reports on customer interactions, feedback, and service performance.
• Support the sales team by providing customer insights and follow-ups.
• Ensure a positive customer experience at every point of contact.

Qualifications:

• Previous experience in customer service, preferably in logistics or transportation.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in MS Office and customer management systems.
• Excellent interpersonal and problem-solving skills.
• Professional demeanor with a customer-first attitude.

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