Full job description

At Ignitix Connection, we partner with nonprofits to expand their reach, connect with communities, and create impactful experiences through event marketing. We believe every cause deserves attention and support, and we design events that bring people together around purpose.

We’re looking for Customer Account Associates who thrive on human engagement and want to make a real impact. In this role, you’ll represent nonprofit partners at live events, help supporters understand donor programs, and inspire action that drives community change.

Customer Account Associates Key Responsibilities:

• Speak directly with attendees and donors at live events to introduce nonprofit campaigns in your role as a Customer Account Associate.
• Provide clear explanations of program offerings, donor options, and impact goals in a customer-facing setting.
• Drive contribution sign-ups and supporter participation aligned with organizational goals—an essential part of the Customer Account Associate role.
• Organize and maintain donor account details with accuracy and professionalism.
• Support event rollout by helping set up, refine, and elevate event presence and messaging as part of the Customer Account Associate team.
• Assist with identifying new outreach opportunities in the community.
• Help analyze donor interactions and feedback to strengthen campaign performance.
• Maintain high communication and service standards while representing nonprofit partners as a Customer Account Associate.