Full job description

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for assisting all Local Marketing with reporting and administrative functions. Control Room Clerks manifest tours and create transportation reservations for Local Marketing. Excellent communication skills are critical for this position. The position functions as an interface between Local Marketing, management, hotel staff and individual tour guests.

ESSENTIAL DUTIES AND TASKS:

• Responsible for the timekeeping function for Local Marketing and assists Local Marketing representatives in manifesting tours when necessary.
• Creates transportation reservations with affiliated third-party partners. Confirms tour and transportation appointments.
• Produces and distributes daily/weekly/monthly reports for Local Marketing. Processes Pre-Assigned Representative requests for Sales.
• Provides data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS. Assists with allotment availability.
• Ensures that both internal and external customers are provided the utmost level of customer service.